Trust, Voice, and Incentives: Learning from Local Successes in Service Delivery in the Middle East and North Africa

The relationship between citizens and governments is at the heart of effective service delivery and vital for stable and resilient societies. Rebuilding this relationship is critical as countries in the Middle East and North Africa seek to renew the social contract.

Join regional policy makers, practitioners and civil society representatives for a discussion on what it will take to instill adequate accountability and motivation among public servants and service providers toward meeting citizens’ needs. The event will focus on education and health, and explore how weak external and internal accountability relationships prevalent in political and administrative spheres in the region undermine incentives toward policy implementation and performance. To motivate the search for solutions, the discussion will also include first-hand accounts of local success stories. These stories reveal how some communities have managed, often despite difficult circumstances, to attain extraordinary outcomes using innovative local solutions to prevailing problems.