The pandemic has exposed the benefits of a stronger, flexible, and more responsive civil service which can incorporate risk management and has access to contingencies in an emergency. It has also stressed the need for sound procurement policies, systems and processes. Helping countries procure lifesaving goods and services on an emergency basis is critical to blunt the impact of COVID-19.
Emerging lessons from the immediate response to the pandemic point to the need to adapt models of government operations, service delivery, and interactions with citizens, which include GovTech options for modernization of services to citizens and businesses. Join us LIVE as we discuss these issues with Edward Olowo-Okere, Global Director for Governance at the World Bank.