Rich Braaten is the Global Faculty Director for the Crotonville Customer Education at the General Electric Company. Partnering with GE businesses, he delivers Crotonville leadership learning to strategic customers, both at Crotonville and at regional sites. Previously, he was a member of the corporate commercial learning and development organization, where he worked as the Commercial Learning Operations Leader. Prior to joining GE, he spent 20 years with Pfizer Pharmaceuticals in both field sales management and Learning and Development. He has a B.S. in Environmental Science from the State University of New York at Albany.