Closing Feedback Loops: From Engaged Citizens to More Responsive Governments
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Closing Feedback Loops: From Engaged Citizens to More Responsive Governments

Date: Wednesday, April 9th, 2014
Time: 2:00 p.m. - 3:30 p.m. ET (18:00 – 19:30 GMT or convert time)
Location: World Bank Headquarters & Online

This event has concluded. View the replay.

How do we ensure governments become more responsive to citizen feedback? Can technology help? Which approaches transform feedback into better services and improve development impact?

Join us on April 9 to tackle these questions in a conversation with World Bank Vice President Sanjay Pradhan and other high-level discussants representing civil society, government, and academia. This event will also mark the publication of an evidence base on these issues.

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Ask questions in advance to the panelists in the form below!

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Vice President, Leadership, Learning & Innovation, World Bank
Founder Director, Communication and Development Institute
Co-founder and Executive Director Sunlight Foundation
Director, Global Action, Making All Voices Count
Presidential Spokesperson, Government of the Philippines
Read what others are asking
Rohidin Sudarno
Thanks. I want to ask about model of Engagement Citizens to leverage responsive government? If you have model from other country, and how we can start this model. Please share to us. Warm Regards, Rohidin Sudarno PATTIRO Indonesia
cllr Ingrid Reinten
South Africa
Can a dashboard system be developed which allows local cllrs to get monthly information on issues which have been logged by residents, in the area they represent.
Dr. Ashish Manohar Urkude
Hope you all agree that by engaging citizens and making the governments more responsible on closing a feed back with positive implementations and expected results, we'll be able to develop a new model of Direct Democracy in all possible countries. Hope you touch this point while this all important discussion. In fact, if we don't get desired results then, what's the use of wasting time and resources, hence, this point of suggestion for discussion.
Eduardo Vergara Lope G
Soy Director de una Asociación Civil desde 1998 especializada en educación cívica y social con estudiantes universitarios (18-23años)para la Participación Ciudadana en asuntos de Interés Público. PREGUNTA PARA Anabel Cruz: ¿Existen en algún país indicadores y parámetros de medición con tecnologías de la información, sobre el desempeño de las OSC y su impacto en la sociedad? Muchas gracias por su atención a mi consulta.
Eduardo Vergara Lope G
Pregunta para Sanjay Pradhan. ¿Existe algún programa que enseñe a los niños y jóvenes (6 a 21 años) que es la corrupción, el daño que provoca y como combatirla? En México, presentamos pruebas y testimonios ante la Presidencia de la República como es que LA CORRUPCIÓN NACE EN LAS ESCUELA y no en las instituciones de gobierno. No existe en nuestro sistema educativo, ni social, programas que enseñen a los niños y jóvenes a entender estos conceptos.
Ravishankar Rao
Since 2003, Public Affairs Foundation (PAF) has completed numerous citizen feedback studies in India and overseas. Q1: In one of the recent studies covering eight public services in a major state in India, the learning and findings were presented to all key stakeholders - the funding agency, State Government, NGOs, and Media - who found the study to be illuminating and expressed considerable interest. However, in spite of the initial enthusiasm and good intentions, especially from senior Government Officials, things are yet to take off in terms of actionable reforms to improve service delivery. How do funders, civil society, media and any other stakeholders ensure that citizen feedback and data so generated are used and acted upon in a timely manner? Q2:There is, generally, an apprehension amongst government officials that evaluation through citizens (actual user) feedback is an exercise in "fault-finding" or "auditing". They do not see it positively, as a process that will help them understand ground realities, enable them to take relevant corrective measures to improve processes and service delivery, and thereby enable them perform better. This makes them defensive in their approach and less willing to cooperate. In your experience, how have your overcome these hurdles?