Closing the Feedback Loop - Can Technology Bridge the Accountability Gap?
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Closing the Feedback Loop - Can Technology Bridge the Accountability Gap?

Date: Thursday, June 19th, 2014
Time: 3:30 p.m. - 5:00 p.m. ET (19:30 – 21:00 GMT or convert time)
Location: Online

Statisticians entering data into the database for further processing and analysis. Turkmenistan. Photo: World Bank

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Citizen engagement is core to enhancing accountability and improving public services. Innovations in technology are empowering citizens to make their voices heard and to better participate in decision-making processes in the governance of villages, cities, states and countries. The World Bank recognizes that citizen engagement is at the core of improving development outcomes, and aims to achieve 100% beneficiary feedback in projects with clearly identifiable beneficiaries, and to scale up results- focused and context- specific citizen engagement.  

The new Closing the Feedback Loop report assesses the extent to which technology- enabled citizen engagement programs can enhance social accountability. Specifically, the report addresses the following three questions:
  • How do ICTs empower citizens through participation, transparency, and accountability?
  • Are technologies an accelerator to close the accountability gap—the space between government and citizens that requires bridging for open and collaborative governance?
  • Under which conditions does this occur? 
The book explores the theoretical linkages among empowerment, participation, transparency, and accountability. It showcases methods for community and crisis mapping across the globe, provides cases of citizen feedback mechanisms, and analyzes the World Bank’s experiences in ICT- enabled citizen engagement. Introducing the Loch Ness model the report shows how technologies contribute to shrinking the gap, why the gap remains open in many cases, and what can be done to help close it.

Copies of the publication will be available at the event. In the meantime, you can download the book here:

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Senior Vice President and Chief Economist, World Bank Group
Manager, Open Government Practice, World Bank Group
Senior Governance Specialist, World Bank
Senior Researcher, World Bank, and London School of Economics
Twaweza, and Co-Chair of the Open Government Partnership
Professor in International Studies, American University
Associate Professor of Political Science, Massachusetts Institute of Technology
University of Massachusetts Amherst, Director, National Center for Digital Government
Read what others are asking
Landry Tsague
Getting the feedback is key, but was has always been the challenge in most developing countries is enforcing the translation of feedback into actionable recommendations that are followed through. What do we see here as the game changer from the ICT field?
Dr. Ashish Manohar Urkude
How many countries in the world, and their authorities are ready for this transperency and accountibility? How many of them will take it positievely? How many countires have implemented these things in all of their projects, till now? Hope these simple questions will find place in your discussion please.
Alfred Segbe
United States
What efficacy has the ICT ptogram shown thus far? How willing are governments to commit to this program? Affimatively technology can bridge accountability gap if governments can commit to this program. What research goverments have funded to assit in identifying potentials success and failures susceptible to the program? Sincered commitment is needed by goverments in the process.
Nimit Sahdev
Is their any country in the world, and their authorities are ready to participate for this transperency and accountibility? If yes How many? How many of them will consider it in their action oriented regime? Hope you'll consider this for your discussions.
In the era of information age, How technology wil explore the sound of citizens in east African countries?
United States
With information being collected globally, how and when do you foresee the use of Big Data to analyze and create reports, that are more easily accessible and understood by the public?