Interview with Betty Mwangi

Status: Completed
Betty Mwangi
General Manager, Financial Services
Safaricom
Areas of expertise: Gender Equality, Mobile Finance

Ms. Mwangi has over 13 years experience in the telecommunications industry. Her current business unit includes M-PESA, the globally acclaimed money transfer service. In June 2010, she was featured by MCI (Mobile Communications International) as one of the top 10 women in mobile globally. Prior to joining Safaricom she was Chief Marketing Officer at Afsat Communications Ltd, responsible for developing and managing the distributor network for the iWay business in 26 African countries. In August 2011, Betty was recognized as one of the TOP 10 African Women in ICT by the ITNewsAfrica.

Ms. Mwangi is a Kenyan citizen and has a B. Eng (Hons) in Electrical and Electronic Engineering from the Victoria University of Manchester and also has an MBA from the University of Leicester - both in the UK. 


All Questions
Magellan
Kenya 		What is the estimated financial loss through fraud cases on mobile money and cyber crime in kenya? What measures are in place to safe guard both customers and concerned businesses for such loss.
Danjuma Joel Yakubu
Nigeria 		What is the best technology that has been tested and adopted for rural micro finance operations in poor African communities, where banks do not exist?
Brian Lewald
United States 		In your opinion, will continued momentum towards mobile banking help or hurt the consumer, and if helpful, what is next for mobile banking?
Miss Carolyne Jeremiah
Kenya 		Can you be my role model.
Dennis Onwuegbu
Nigeria 		In your experience over this period, would you recommend the M-PESA business model for other African countries or would you suggest each country on the continent develop along its capabilities especially determined by infrastructure availability?
Bishwajit
Mayotte 		I would like to know details about the success and failures of mobile banking in terms of inclusive banking.
Mark
Afghanistan 		quite a versatile lady. What is the key driving force?
Danjuma Joel Yakubu
Nigeria 		High poverty and low literacy level has been identify as a major barrier to the smooth operations of micro finance using mobile technology in Africa's rural communities. How can these challenges be overcome?
Uttam Jhunjhunwala
India 		There is a huge unbanked rural population in Asia and Africa. I would like to understand how we can use the mbanking platform for inclusive banking. Can a dedicated customer center (CC) serve the problem in rural areas? How the CC act as a facilitator of the service effectively?
Jolyne
Kenya 		I am student and wanted to know what are the basic skills that make someone successfully?
paul w. kariuki
Kenya 		congrats for being such an outstanding personality in the ict sector.what special qualities/talents do you possess that you can attribute to your success?
Maira Bissembayeva
Kazakhstan 		I know that widespread adoption of mobile financial services can lead to significant government savings and etc. However, what makes slow down the adaption of it in many countries like Kazakhstan?
warren busolo
Kenya 		what do will you do see that your remain the number 1 operating service in kenya
Nduduzo Tshuma
Zimbabwe 		What is the future of Mobile Financial services in Africa?
wasswa
Uganda 		what is the negative atitudes to employees towards estabulishing ict strategy in the micro finance organistion?
Marilyne Youbi
Cameroon 		What is the best way to utilize African women skills and therefore increase economic growth? In other words, what should we do to increase women productivity in Africa taking into consideration all the constraints that they face?
Laxmi Acharya
Nepal 		Is there any discrimination in the use of M-PESA? if there is please describe in detail about it.
Jacquiline Siwo
Kenya 		Can the MPesa be made more user-friendly by: 1) float to be increased during peak e.g. on end-months,the queues are long and of float is scarce? 2) Could you have mobile emergency agents that chip in to help reduce this kind of crisis? 3) Can the banks involved in MPesa collect the cash from agents?
nonsi
Zimbabwe 		Given your experience at Safaricom, what are your thoughts on inter-regional money transfers and how can this be implemented?
Raj Raina
United States 		Why is Safaricom not in S.Sudan? And how can mobile finance help improve access to finance in S.Sudan? How applicable is the Kenyan model there?